Cancellation Policy

Cancellation & No-Show Policy

Last updated: Aug 26, 2026

Last updated: August 26, 2026

Because scheduled appointment times are reserved specifically for your pet, cancellations and changes affect our ability to serve other clients.

Cancellation Notice

Cancellations must be made at least:

48 hours before the scheduled service, or
Two weeks before the scheduled service during holiday periods.

Cancellation Fees

Cancellations made less than 48 hours before the scheduled service will be charged 50% of the scheduled service fee.
Cancellations made less than two weeks before a scheduled holiday service will be charged 50% of the scheduled service fee.
No-Show / Failed Access: If the caregiver arrives at the scheduled service time and cannot access the pet or property because the client failed to provide working keys, codes, access instructions, or other required access, the service will be considered a no-show and charged at 100% of the scheduled service fee.C

Cancellations made less than 48 hours before the scheduled service will be charged 50% of the scheduled service fee.
Cancellations made less than two weeks before a scheduled holiday service will be charged 50% of the scheduled service fee.
No-Show / Failed Access: If the caregiver arrives at the scheduled service time and cannot access the pet or property because the client failed to provide working keys, codes, access instructions, or other required access, the service will be considered a no-show and charged at 100% of the scheduled service fee.

Rescheduling

• Rescheduling requests made less than 48 hours before the scheduled service are subject to the applicable cancellation fee. Rescheduled services are subject to availability and are not guaranteed.

• Rescheduling requests made less than two weeks before a scheduled holiday service are subject to the applicable cancellation fee. Rescheduled services are subject to availability and are not guaranteed.

Rescheduling requests made less than 48 hours before the scheduled service are subject to the applicable cancellation fee. Rescheduled services are subject to availability and are not guaranteed.
Rescheduling requests made less than two weeks before a scheduled holiday service are subject to the applicable cancellation fee. Rescheduled services are subject to availability and are not guaranteed..

Get in touch

info@calmpackpetcare.com

954-909-6804

Calm Pack Pet Care